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Business profile

How to fill in your business profile and time zone

In Settings › Business Profile, enter your business name, email, phone, website, address and logo, choose the correct time zone and click Save. These details are used in messages, automations and reports.

Updated on

Before you start

  • You need to be an Admin on the account.
  • Have your official business details ready: name, contact email and phone, website, full address and your logo as an image.
Where to find it

Settings › Business Profile

Step by step

  1. In the left menu, open Settings and click Business Profile.
  2. In the general information area, upload your business logo.
  3. Fill in or correct the business name, contact email, phone and website.
  4. If available, choose your business category or industry.
  5. In the address area, fill in street address, city, state/region, postal code and country.
  6. In the Time Zone field, choose your business's time zone (for example, America/New_York).
  7. Click Save (or Update Information) at the end of each section you changed.

Tips

  • The time zone sets when automations, scheduled sends and logs run. Set it before you create campaigns.
  • Use the same business details everywhere: they appear in emails, templates and pages.
  • If you use these details in many texts, create custom values so you can change them in one place.

Common problems

  • Automated messages or scheduled sends go out at the wrong time → The account time zone is wrong. Fix it in Settings › Business Profile and save.
  • My changes disappear when I leave the page → Click Save in each section before moving to another page.
  • I can't edit the business profile → Your role doesn't have access to account settings. Ask an admin.
  • The logo won't upload → Use a smaller PNG or JPG image and try again.

Frequently asked questions

Can each user have a different time zone?

The business profile time zone is the account's. Each user can adjust their personal preferences in Settings › My Profile, if that option is available.

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