Calendar troubleshooting
Missing slots, duplicates and other frequent questions.
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- Google Calendar stopped syncing: how to reconnect itIt's almost always because Google revoked access (password change, permissions removed, security alert). Under Settings › Calendars › Connections, click Reconnect and authorize with the same Google account. If that doesn't fix it, delete the connection and add it again with + Add New.
- How to find out why a time slot is unavailable with the calendar troubleshooting toolIn Settings › Calendars, click the wrench icon next to the calendar (or Troubleshoot Calendar while editing it). Pick a date and hover over an unavailable slot: the code shown (USER, CONFLICT, BOOKED, BUFFER, NOTICE…) tells you exactly what's blocking it.
- Why no available time slots show on your calendarIn Settings › Calendars, click the wrench icon (Troubleshoot) next to the calendar to see what's blocking each slot. The most common causes are no team member assigned, empty weekly hours, date-specific hours, buffers, minimum notice and Google or Outlook events marked busy.