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Facebook and Instagram

How to connect your Facebook page and Instagram account to Elooo System

In Settings › Integrations, click Connect on the Facebook–Instagram card, log in to Facebook, approve every permission and choose your page. The Instagram professional account linked to that page becomes available through the same connection.

Updated on

Before you start

  • You must be an admin of the Facebook page and have admin or employee access to the Meta business portfolio (Business Manager) the page belongs to.
  • To connect Instagram, the account must be a professional account (business or creator) linked to the Facebook page. Each Instagram account can only be linked to one page.
  • Allow pop-ups for Elooo System in your browser.
Where to find it

Settings › Integrations › Facebook–Instagram › Connect

Step by step

Connect your page

  1. In the left menu, open Settings and click Integrations.
  2. On the Facebook–Instagram card, click Connect.
  3. In the Facebook window that opens, log in with the personal account that is an admin of the page.
  4. Authorize the connection and approve every permission requested (especially access to page data and leads). Don't uncheck any.
  5. Choose the Facebook page you want to connect. If you manage many pages, wait for the list to load and search by name.
  6. Choose how you want to receive leads:
    • All Leads: brings in past leads and every new one.
    • New Leads Only: only leads submitted after you connect.
  7. Click Connect and Continue. A green message confirms the integration was successful.
  8. If you use lead forms, map the form fields to your CRM fields (see the article on Facebook lead forms).
  9. To receive Messenger and Instagram messages, turn them on in the card's settings (see the article on Instagram and Messenger messages).

Link Instagram to your page (in Facebook)

  1. In Facebook, open Pages in the left menu and switch to your business page.
  2. Open the page's Settings and choose Linked accounts.
  3. Choose Instagram and connect the account. If it's already connected, you'll see the account name there.
  4. After linking, go back to Elooo System and, if Instagram still doesn't appear, disconnect and reconnect Facebook in Settings › Integrations.

Tips

  • You can connect several Facebook pages to the same Elooo System account.
  • Make the connection with someone who'll stay with the business: if they lose access to the page, the connection stops working.

Common problems

  • My page isn't in the list → Make sure you're an admin of the page. Then, in Facebook, check the connection's permissions under business integrations (see the article on Facebook connection problems).
  • Instagram doesn't show up → The account must be a professional account linked to the page in Facebook. Link it, then disconnect and reconnect Facebook in Elooo System.
  • The Facebook window closes or goes blank → Allow pop-ups, turn off ad blockers and try again.
  • I got a notice that the connection expired → In Settings › Integrations, disconnect Facebook and connect it again.

Frequently asked questions

Do Instagram leads come in too?

Yes, as long as your Instagram professional account is linked to the connected Facebook page.

How do I know it's working?

Submit a test form or send a message to the page and check that it appears in Contacts or Conversations.

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