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Automations basics

How to view a workflow's sending stats (SMS and email)

Go to Automation › Workflows, expand the workflow in the list (arrow next to its name) and click Stats. You'll see how many SMS and emails the workflow sent and how they performed, without opening the builder, and you can compare several workflows.

Updated on

Before you start

  • The workflow must have Send SMS or Send Email actions: those are the channels with stats.
  • You need access to Automation in your account.
Where to find it

Automation › Workflows › (expand the workflow in the list) › Stats

Step by step

  1. Open Automation › Workflows.
  2. In the list, find the workflow (use search or open the right folder).
  3. Click the expand arrow next to the workflow's name.
  4. Click Stats.
  5. Review the numbers for the SMS and emails sent by that workflow.
  6. Repeat on other workflows to compare how each one performs without opening them.

Tips

  • To find out what happened to a specific contact (which step failed, why they didn't get the message), use Execution Logs inside the workflow; stats are the big picture.
  • If you deleted an SMS or email action from the workflow, the messages it sent still count in the stats.

Common problems

  • The Stats button doesn't show → You need to expand the workflow in the list (arrow next to its name) for the button to appear.
  • I don't see WhatsApp or call numbers → Stats cover SMS and email only. For WhatsApp, check the template reports; for calls, Reporting › Call Reporting.
  • I want stats for a whole folder → Stats exist per workflow only. Open each workflow in the folder.
  • Old sends are missing → Stats cover sends from January 1, 2023 onward.

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