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How to register an attendee manually for an event (without the public page)

Under Memberships › Events, open the event, go to Registrations and click Add Attendee. Pick the tickets and quantities, assign each ticket to a contact (existing or new), charge a card or record an offline payment and finish: QR tickets and the confirmation email go out right away.

Updated on

Before you start

  • The event must exist with at least one ticket type.
  • Have each attendee's name and email (one per ticket).
  • To charge a card on the spot you need a payment provider connected; for cash, bank transfer or check you'll just record the payment.
Where to find it

Memberships › Events › (event) › Registrations › Add Attendee

Step by step

  1. Open Memberships › Events and click the event.
  2. Go to the Registrations tab and click Add Attendee.
  3. Pick the ticket type (or several) and the quantity of each. Click Continue.
  4. For each ticket, select an existing contact or create a new contact and fill in the required details. If one person is buying several tickets, use the copy details option for the other tickets.
  5. Choose how to collect payment:
    • Charge a card: the amount is charged right away through your connected payment provider.
    • Record an offline payment: pick the method (cash, card charged outside the system, check, bank transfer or other). No charge is processed.
  6. Click Add & Record Payment.
  7. Tickets are issued immediately with QR codes for check-in, and each attendee gets the confirmation email with the event details and a calendar invite.

Tips

  • Manual registration works even when tickets are sold out: use it for VIP guests or last-minute requests.
  • For complimentary tickets, pick a free ticket type or record an offline payment with a zero amount.
  • Contacts created here land in your Contacts list and can receive your next campaigns.
  • The confirmation email uses the templates set in the event settings; customize them there.

Common problems

  • I don't see the Add Attendee button → Open the right event and make sure you're on the Registrations tab; the event needs ticket types.
  • The card charge fails → Check that the payment provider is connected and the event is in Live mode. Alternatively, record an offline payment and collect it another way.
  • The attendee didn't get the confirmation email → Check the email on the contact and the event notifications (registration confirmation on and a sender set).
  • I registered the wrong person → Under Registrations, use the attendee's actions menu to cancel the registration (the seats return to inventory) and add the right person again.

Frequently asked questions

Does a manual registration show in the event reports?

Yes: it appears under Registrations with the attendee details, tickets and payment record, just like online registrations.

Can I register several people from one company at once?

Yes. Pick the ticket quantity and fill in (or copy) each attendee's details in the same registration.

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