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WhatsApp

How to connect the WhatsApp Business app you already use on your phone

In Settings › WhatsApp, choose to connect an existing WhatsApp Business app, confirm the number, and scan the QR code with your phone. Your chats show up in Elooo System and you can keep using the app.

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Before you start

  • You need the WhatsApp Business app (not regular WhatsApp) installed and updated to the latest version on the phone with the number you want to connect.
  • You need a Facebook account with admin access to your company's Meta business portfolio (if you don't have one yet, it's created during setup).
  • Keep your phone nearby: you'll need to scan a QR code.
  • Only one number can be connected in this mode (where the app and the CRM work side by side).
  • This mode isn't available for numbers from some countries (for example, Nigeria and South Africa). In that case, use a new number.
Where to find it

Settings › WhatsApp › Connect your WhatsApp

Step by step

  1. In the left menu, open Settings and click WhatsApp.
  2. Click the button to connect your WhatsApp and choose the option to connect an existing WhatsApp Business app.
  3. A Meta window opens. Log in with your company's Facebook account and click Continue on each authorization screen.
  4. Choose Connect a WhatsApp Business app and click Next.
  5. Enter your WhatsApp Business number with the country code (for example, +1) and click Next.
  6. Review the WhatsApp Business account details (name, company, category). Fix anything that's wrong before moving on.
  7. On your phone, open the WhatsApp Business app. You'll get a message from the official Facebook Business account asking you to scan a QR code.
  8. Use your phone to scan the QR code shown on your computer screen.
  9. Agree to share your contacts and chat history. Up to six months of chats are imported.
  10. Review the summary screen, click Confirm, then Finish.
  11. To test it, send a message from another phone to your number and check that it shows up in Conversations.

Tips

  • Keep managing your profile photo, description, and hours in the WhatsApp Business app on your phone. In this mode, those changes aren't made in the CRM.
  • Message templates (approved by Meta) can only be sent from Elooo System, not from the phone app.
  • If several team members reply, assign conversations to each user in Conversations so nobody answers the same customer twice.

Common problems

  • I don't get the QR code message on my phone → Update the WhatsApp Business app from your app store, close it, and open it again. Make sure you're using the Business app and that the number you entered in step 5 exactly matches the app.
  • The number shows as "not eligible" → The number may already be connected to another WhatsApp provider or be from a country where this mode isn't available. Disconnect it from the other provider or use the option to connect a new number.
  • The Meta window closes or goes blank → Allow pop-ups for Elooo System in your browser, turn off ad blockers, and try again.
  • Older chats don't show up → Importing chat history can take a few minutes. Only up to six months of messages are brought in.

Frequently asked questions

Can I keep using WhatsApp on my phone?

Yes. In this mode, the WhatsApp Business app keeps working on your phone and messages also show up in Elooo System.

Can I connect more than one number this way?

No. This mode allows one number per account. For other numbers, use the option to connect a new number.

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