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WhatsApp

How to see who changed WhatsApp (numbers, templates, flows) in the audit logs

In Settings › Audit Logs, filter the module by WhatsApp and click a row to see who made the change, what changed, when, and which number, template or flow was affected. Entries are kept for 60 days.

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Before you start

  • You need permission to view audit logs. If you don't see Audit Logs under Settings, ask an admin of your account.
  • The logs belong to your Elooo System account: they show changes made to that account's WhatsApp setup.
  • Entries are kept for 60 days and then removed automatically, like all other audit logs.
  • Actions logged for WhatsApp: phone number added; WhatsApp Business Account deleted or deactivated; default phone number updated; template created, updated or deleted; phone number profile updated; flow created, published, deprecated or deleted.
Where to find it

Settings › Audit Logs › Module filter › WhatsApp

Step by step

Check the WhatsApp logs

  1. In the side menu, open Settings and click Audit Logs.
  2. In the Module filter, choose WhatsApp. You can also type the name of the template or number you're looking for in the search box.
  3. Adjust the date range and, if you want, filter by user.
  4. Click the row you're interested in: a side panel opens with the user who made the change, the action, the date and time, and the affected item (number, template or flow).

Investigate a problem

  1. A number disappeared or changed: look for events where a phone number was added, the default number was updated, or a WhatsApp Business Account was deleted/deactivated.
  2. Templates stopped sending or changed: look for template created, updated or deleted events and see who made them.
  3. A flow behaves differently: filter for flow created, published, deprecated or deleted.
  4. Once you know the user, action and time, talk to the right person to fix or redo the change.

Tips

  • Review the logs after any major change (new number, big campaign) to confirm nothing was altered by mistake.
  • There are no automatic alerts for these events; agree on a regular review with your team.
  • Limit who can change templates and numbers in Settings › My Staff.

Common problems

  • No WhatsApp events show up → Widen the date range and remove user or item filters. Make sure you're in the account where WhatsApp is connected.
  • I don't see the audit logs menu → You don't have permission. Ask an account admin.
  • I'm looking for a change older than 60 days → It's no longer available: entries are removed after 60 days.
  • I want an alert when someone deletes a template → There's no automatic notification. Schedule regular log reviews instead.

Frequently asked questions

Do the logs show messages sent to customers?

No. They record changes to the WhatsApp setup (numbers, templates, profile and flows), not conversation content. Messages are in Conversations.

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