How to update, pause or cancel a customer's subscription

Step by step

Change products, quantities or dates

1. In the left menu, open Payments and click Subscriptions.
2. Find the customer's subscription, open the three-dot menu (⋮) and click Update (it's also under Actions on the subscription details page).
3. Make your changes:
   • + to add a product (only products with the same billing frequency and currency are shown);
   • the delete icon to remove a product;
   • the Quantity field to change quantities;
   • Start Date (if still scheduled) or End Date (if active).
4. Review the preview with the new total and confirm. Changes apply from the next billing cycle.

Pause a subscription

1. From the subscription's three-dot menu (⋮), choose the pause option.
2. Choose the duration: Indefinite (until you resume it) or Custom Date (resumes on that date).
3. Choose how invoices are handled during the pause: Draft (kept to handle later) or Mark as void.
4. Review and confirm.

Resume a paused subscription

1. From the paused subscription's three-dot menu (⋮), choose Resume.
2. Confirm. A dated pause can also be resumed early.

Cancel a subscription

1. From the subscription's three-dot menu (⋮), choose Cancel.
2. Read the confirmation and confirm. The subscription changes to Canceled and stops charging the customer.

Ask the customer to change their card

1. From the subscription's three-dot menu (⋮), choose Share Payment Update Link.
2. Copy the link and send it in a message, or use the email option. The customer updates their card themselves, securely.