Orders, subscriptions and transactions
Track sales, active subscriptions, refunds and cancellations.
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- How to pause and resume a customer's subscription without canceling itIn Payments › Subscriptions, open the subscription's three-dot menu and choose Pause. Pick an indefinite pause or a custom end date, choose what happens to invoices during the pause (draft or void) and confirm. To start billing again, choose Resume from the same menu.
- How to update, pause or cancel a customer's subscriptionIn Payments › Subscriptions, find the customer's subscription and open the three-dot menu. From there you can Update (products, quantities, dates), Pause, Resume, Cancel, or send a link for the customer to change their card.
- How to view and export your customers' ordersIn Payments › Orders you see every order placed through order forms, payment links and your store. Filter by status, date or source, open an order for details, and click Download to get a CSV by email.
- What to do when a subscription payment fails (automatic and manual retries)Under Payments › Settings › Subscription, set up to 3 automatic retries with 1, 3, 5 or 7-day gaps and what happens if they all fail. To collect by hand, go to Payments › Subscriptions, open the subscription with the unpaid payment and use Retry Payment with a saved or new card.