Skip to content
Elooo SystemHelp Center Go to website

Orders, subscriptions and transactions

How to view and export your customers' orders

In Payments › Orders you see every order placed through order forms, payment links and your store. Filter by status, date or source, open an order for details, and click Download to get a CSV by email.

Updated on

Before you start

  • Your user needs permission to view orders (and to export orders, if you want to download them).
  • Orders appear when a customer buys through an order form, a payment link or your online store.
Where to find it

Payments › Orders

Step by step

View orders

  1. In the left menu, open Payments and click Orders.
  2. You'll see the list with customer, amount, status and date for each order.
  3. Use the filters to find what you need:
    • order status (for example, completed or pending);
    • date range;
    • source (funnel, payment link, store…);
    • product type (one-time or recurring).
  4. Click an order to see the products, discounts, coupon used, taxes and customer details.

Export orders

  1. In Payments › Orders, apply filters (optional; with no filters, everything is exported).
  2. Click Download.
  3. Check your email: you'll get a message with a link to download the CSV file.
  4. Download the file and open it in Excel or Google Sheets.

Tips

  • One order can span several rows in the CSV (one per product and per tax). To add up totals, group by the Internal order id column.
  • The Live mode column shows whether the order was real or a test.
  • For a subscription's billing history, use Subscriptions; the orders CSV only shows how many recurring products an order had.

Common problems

  • The file link has expired → The link is valid for 7 days. Start a new export.
  • I didn't get the email with the file → Check spam and your user's email address in Settings › My Profile, then export again.
  • Unpaid or abandoned orders are included → They're included by default. Filter by status before exporting.
  • Payment method is blank on some orders → It only appears when a payment was made. Those orders haven't been paid yet.

Frequently asked questions

How do I refund an order?

Refunds are done in Payments › Transactions, on that order's payment.

Was this helpful?