Voice AI

An agent that answers and makes phone calls.

7 articles

How to choose the voice and language of your Voice AI agentIn AI Agents › Voice AI › Agent List, open the agent, pick the Language in the agent details (or Multilingual for English and Spanish in one agent) and click the name of the voice in use to open the Library: filter by language, accent and gender, listen with Play, click Save Voice and then Save.
How to connect the voice agent to a phone numberIn AI Agents › Voice AI, open the agent, go to Deploy › Phone, pick the number, choose whether it answers directly or only as backup, set the working hours and save. Then call the number to test it.
How to create a Voice AI agent to answer phone callsIn AI Agents › Voice AI, click Create Agent, choose Create Custom Agent, set the name, voice, language and instructions, connect a knowledge base and actions, save and test with a web call.
How to have Voice AI book appointments on your calendar during the callIn AI Agents › Voice AI, open the agent, click New Action › Appointment Booking and choose Single Calendar (set offering days, slots per day and hours between slots) or Multiple Calendars (one per service, with a description and trigger keywords). Save and test with a call.
How to have Voice AI collect caller details and save them to the contact recordIn AI Agents › Voice AI, open the agent, click New Action › Update Contact Field, pick the field (email, address, preference…) and decide whether the AI saves it during the call (confirming with the caller) or after the call (silently). Save and test.
How to have Voice AI transfer a call to a person or to another agentIn AI Agents › Voice AI › Agent List, open the agent and click New Action. Choose Call Transfer to hand off to a person's phone number, or Agent Transfer to hand off to another AI agent (up to 3 destinations), describe when to transfer, save and test with a phone call.
How to see calls handled by the voice agent (summary, transcript and recording)In AI Agents › Voice AI › Dashboard & Logs, filter by agent and date and scroll to the call log table. For each call you can open the summary, transcript and recording, and export to CSV.