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How to customize the contact page (field order, panels and views per team)

In Contacts › Smart Lists, open the three-dot menu › Settings › Customize Contact detail view. Create a view (up to 5), assign it to users, reorder folders and fields in the left panel, choose what shows on the contact card and in the center and right panels, and save.

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Before you start

  • Only admins can create and manage contact page views.
  • You can have up to 5 views per account. The Default view always exists and can't be changed.
  • Each user can be in only one view; users not in any view get the default one.
  • The Conversations module always stays in the center panel and can't be moved.
Where to find it

Contacts › Smart Lists › three-dot menu › Settings › Customize Contact detail view

Step by step

Create the view and assign users

  1. In the left menu, click Contacts and open Smart Lists.
  2. Click the three-dot menu, then Settings.
  3. Open the Customize Contact detail view tab.
  4. Click Add View, type a name (for example "Sales" or "Support") and pick the users who will use it.
  5. Click Create. From the view's three-dot menu you can later Rename, Manage Users, Duplicate or Delete it.
  6. Manage all users shows who is in each view and lets you reassign them.

Arrange the contact card

  1. In the view editor, open the contact card (top of the page).
  2. Choose what to show: primary phone, primary email, address, owner, followers, tags and up to two custom fields (read-only on the card).
  3. Drag to reorder and hide what you don't need.
  4. To prevent accidental deletions, disable the Delete button.

Arrange the left panel (fields)

  1. Drag folders and fields into the order your team uses.
  2. Rename folders if it makes them clearer.
  3. Hide fields that don't matter for this view; to bring them back, use Add.

Arrange the center and right panels

  1. Drag modules (tasks, notes, appointments, documents, payments, opportunities…) from the right panel or the actions tab into the center panel, or change their order.
  2. Choose how the center panel displays them: as tabs or in a dropdown.
  3. For a module you want always at hand (for example Opportunities), place it in the Dynamic Tab, which appears between "All fields" and "Actions" and opens expanded.
  4. Pick the layout: three-panel (default) or two-panel (the right panel merges into the center).
  5. Check the live preview and click Save.

Tips

  • Create separate views per role (sales, support, admin) and hide what each team doesn't use.
  • Keep the most-used modules in the center panel; the Dynamic Tab is for the single most important one.
  • Tags don't have to stay on the card: you can move them to the left or center panel.

Common problems

  • I can't find the customize option → You're not an admin, or you're looking on the contact page instead of Contacts › Smart Lists › three dots › Settings.
  • A user still sees the old view → They're in another view (each user can be in only one). Reassign them in Manage Users and ask them to refresh.
  • I can't edit a custom field on the card → Card fields are read-only. Edit them in the All fields tab.
  • I can't move Conversations or put Actions on the right → Expected: Conversations is fixed in the center and action modules can only be on the left or in the center.

Frequently asked questions

Can I show the second phone number on the card?

No; the card shows only the primary phone and email. The others stay in the fields.

Can I have more than one default view?

No; only one default view is active at a time.

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