How to log calls from another phone system in the contact's history (Log External Call action)

Step by step

Receive the call data

1. Open Automation › Workflows and create a new workflow (or open an existing one).
2. Add the Inbound Webhook trigger and copy the address it shows.
3. In your phone system, set it to send the call data to that address.
4. Make a test call (or send a sample) so Elooo System receives a sample and learns the fields.
5. Check in the trigger that the fields you need arrived: direction, from, to, date, status and recording.

Split inbound and outbound calls

1. After the trigger, add the If/Else action.
2. In the condition, use the call direction field coming from the webhook.
3. Create one branch for inbound calls and another for outbound calls.

Identify the contact

1. In the inbound branch, add Create Contact (or Find Contact) and map the webhook's From number into the Phone field: that's who called you.
2. In the outbound branch, do the same with the To number: that's the person you called.
3. If you want to decide what happens when the contact doesn't exist, use Find Contact and branch on Contact Found / Contact Not Found.

Log the call

1. After the step that identifies the contact, click + and choose the Log External Call action.
2. In each field, open the value picker and choose the data received by the webhook:
   • Direction: inbound or outbound.
   • Date: date and time of the call.
   • To and From: destination and originating numbers.
   • Call Status: the outcome recorded by the system (answered, no answer…).
   • Attachment: the recording reference, if your system sends one.
3. Save the action and repeat the setup in the other branch.
4. Test with a test contact, check the call in the history in Conversations, and only then publish the workflow.