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How to view and export form submissions

Go to Sites › Forms, open the Submissions tab, pick the form and date range, and click a row to see the full response. You can download it as a PDF, export to CSV or choose which columns show.

Updated on

Before you start

  • You need access to Sites in your account.
  • The form must have received at least one submission.
Where to find it

Sites › Forms › Submissions

Step by step

View responses

  1. In the left menu, open Sites and click Forms.
  2. Open the Submissions tab.
  3. Choose the form and the date range. Use search to find someone by name, email or phone.
  4. Click the expand icon on a row to see every answer in that submission.
  5. From the table you can copy phone numbers and emails, or open links the person submitted.

Choose columns

  1. Click Manage columns.
  2. Check or uncheck the fields you want to see, and drag them to change the order.
  3. To widen a column, drag its edge in the table.

Download and export

  1. To save a submission as a PDF, open it (expand icon) and use the PDF download menu. Choose the new layout (cleaner, good for sharing) or the old one.
  2. To download only some submissions, select them in the table and choose to download as CSV.
  3. To export all submissions, click Export. The CSV file opens in Excel or Google Sheets.

See one form's responses while editing it

  1. Open the form in the builder.
  2. Click the Submissions tab at the top.
  3. Use the date filters or search to find the entry.

Tips

  • Each submission is also saved in the contact's history, on their record in Contacts.
  • The form's Analytics tab shows views, responses, average completion time and completion rate.
  • To remove test submissions, select them in the table and choose Delete.

Common problems

  • A customer says they submitted but nothing shows → Check the selected form and date range, and clear the search. If the form is on an external site with an old code, copy the current code from Integrate and replace it.
  • Some fields' answers are missing from the table → Those columns are hidden. Open Manage columns and check them.
  • The export shows garbled accents in Excel → Open the CSV from Excel via Data › From Text/CSV and choose UTF-8 encoding.

Frequently asked questions

Do I get an alert for every new submission?

Only if you turn on Email Notification under Notifications in the form builder.

Where do I see survey responses?

The same way, in Sites › Surveys › Submissions.

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