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How to fulfill a store order: mark as shipped, tracking and packing slip

Go to Payments › Orders, open the store order, click Fulfill, pick the items and quantities, add the tracking number, carrier and tracking URL and confirm. Use Print Shipping Label to download the packing slip as a PDF.

Updated on

Before you start

  • You need permission to view and manage orders in Payments.
  • Have the tracking number and carrier name handy if you've already shipped.
  • Packing slips only exist for orders placed in the online store (not for payment links or invoices).
Where to find it

Payments › Orders › (open the order) › Fulfill

Step by step

Mark the order as shipped

  1. Open Payments › Orders and click the store order.
  2. On the order details page, click Fulfill.
  3. Pick the items and quantities you're shipping now (you can fulfill part of the order and come back for the rest).
  4. Fill in the shipment details: tracking number, carrier and tracking URL.
  5. Confirm. The order is marked as fulfilled and the shipment details stay visible on the order.
  1. On the order details page, click Print Shipping Label to download a PDF with all items (fulfilled and unfulfilled, on separate pages).
  2. Alternatively, while fulfilling, click Print Shipping Label to generate a slip with only the selected items.
  3. For an order fulfilled in parts, open each part's three-dot menu to download the slip for that shipment.
  4. The slip includes the order number and date, store name, addresses, customer notes (if left at checkout), the item list with image, quantity and SKU, and the sender's address (the store's).

Tips

  • Each order's payments are in Payments › Transactions; that's where refunds are issued.
  • Orders with only digital products are fulfilled automatically: there's nothing to ship.
  • Pickup-in-store orders show the chosen pickup location instead of a shipping address.

Common problems

  • There's no print label button → The order didn't come from the online store. Packing slips are only available for store orders.
  • The billing address equals the shipping address on the slip → For now, the slip uses the same address for both.
  • The notes section isn't on the slip → It only appears when the customer wrote notes at checkout.
  • I shipped part of the order and it doesn't show as complete → Go back to Fulfill and handle the remaining items; each shipment gets its own page on the slip.

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