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How to connect TikTok and publish or schedule videos from the Social Planner

Go to Marketing › Social Planner, open settings (gear icon) › Add account › TikTok, sign in to your personal or business account and authorize the connection. Then, under New Post, pick the TikTok account in Post To, upload the video, write the caption, adjust the options and post now or schedule.

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Before you start

  • Have the login details for the TikTok account (personal or business). To manage TikTok comments, the account must be a business account.
  • Prepare the video in a format TikTok accepts and the caption with hashtags.
  • You need access to Marketing in your account.
Where to find it

Marketing › Social Planner › Settings (gear icon) › Add account › TikTok

Step by step

Connect the TikTok account

  1. In the left menu, open Marketing and click Social Planner.
  2. The first time, a wizard offers a connect option; otherwise click the gear icon (settings).
  3. Click Add account and choose TikTok (personal or business account).
  4. Sign in to the TikTok account and authorize the connection.
  5. Pick the TikTok account you want to use in the planner and confirm.
  6. From then on, manage connected accounts from the same gear icon.

Publish or schedule a video

  1. Click New Post › Create New Post.
  2. Under Post To, pick the TikTok account.
  3. Upload the video and write the caption.
  4. Adjust the TikTok options available on the post: who can view it (everyone, friends or only me), allow comments, duets and stitch, and the promotional content disclosures (your own brand or a third-party brand).
  5. Click Post and choose: Post Now, Schedule Post, Send Post for Approval, Schedule Recurring Posts or Add to Queue.
  6. The video goes out straight from the planner at the set time, with nothing to approve on your phone.

Tips

  • To change a video that is already scheduled, you can update the time and some fields. If the video or requirements change, create a new post to avoid processing errors.
  • Pair it with the first comment and saved hashtag groups to save time.
  • TikTok statistics under Social Planner › Statistics exist for business accounts only and may take 1 to 2 days to show up.

Common problems

  • The scheduled video failed → The most common causes are a disconnected TikTok profile, expired permissions, or a video outside the specs. Reconnect the account or re-export the video and reschedule.
  • I can't manage TikTok comments in the planner → Comment management requires a business account; and replying to comments is done on TikTok itself or with Elooo System's comment automations.
  • The TikTok account doesn't appear under Post To → It isn't connected yet or lost its connection. Open the planner's gear icon and connect it again.
  • TikTok statistics are empty → The account is personal (only business accounts have statistics) or the data hasn't arrived yet (up to 2 days).

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