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How to view a WhatsApp Business policy violation and request a review from Meta

In Meta's Business Support Home, open View my accounts, go into the portfolio with the affected WhatsApp account and, under Activity issues › Available for review, click See details. To appeal, click Request review, pick the reason and submit; you have 90 days and the answer usually comes within 24 hours.

Updated on

Before you start

  • The violation is handled in Meta, not in Elooo System. You need admin access to the Meta business portfolio that holds the WhatsApp Business account.
  • You have 90 days from the notice to appeal.
  • Before appealing, read the policy named in the notice (WhatsApp Business Messaging or Commerce) and check whether the account complies; appeal only if you believe there was no violation.
  • If the restriction asks you to confirm your identity with an ID document, follow the article "What to do when your WhatsApp Business account gets restricted" first.
Where to find it

Meta › Business Support Home (business.facebook.com/business-support-home) › View my accounts › portfolio › Activity issues › Available for review

Step by step

View the violation details

  1. Go to business.facebook.com/business-support-home with the Facebook account that manages the business.
  2. Under My accounts, click View my accounts.
  3. Scroll to the business portfolio linked to the affected WhatsApp account (it may say Assets restricted) and click it.
  4. Scroll to WhatsApp accounts and find the account marked Account issues or Account disabled.
  5. Under Activity issues, open the Available for review tab and click the issue.
  6. Click See details. You'll see a summary of the policy violated, whether there are active restrictions and what happens if it repeats, how to avoid future violations, what you can do to resolve it, and how to appeal.

Appeal and request a review

  1. In the same Available for review tab, select the issue you want to appeal.
  2. Click Request review.
  3. Pick the appeal reason.
  4. Optionally, add more details to help the review team understand your case.
  5. Click Submit.
  6. Track the status in the In review tab. Meta usually answers within 24 hours and may reverse the restriction.

Tips

  • Fix what caused the notice first (templates, texts, lists without consent) and only then appeal: an appeal with the cause still active tends to be rejected.
  • Save the policy summary shown under See details and share it with everyone on your team who sends messages.

Common problems

  • I can't find the portfolio or the account → You logged in with a Facebook account that isn't an admin of the portfolio. Ask the admin for access or log in with the right account.
  • The Available for review tab is empty → The issue was already submitted (check In review) or the 90 days have passed and it can no longer be appealed.
  • The appeal was rejected → Meta's decision stands. Adjust how you send messages according to the policy named and avoid repeating the violation, because penalties escalate.
  • Can I send messages while I wait? → It depends on the active restriction described under See details. While the account is restricted, sends from Elooo System fail.

Frequently asked questions

Is this the same as the number showing "Restricted" because of the limit?

No. The messaging limit clears after 24 hours without any appeal. This article is for policy violations, which require a review by Meta.

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