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How to accept cash on delivery or another manual payment in your store

Go to Payments › Integrations › Manual Payment Methods, enable Cash on Delivery or create a custom method, write the instructions and enable it for the online store. When you receive the money, open the order in Payments › Orders and click Collect Payment.

Updated on

Before you start

  • You need permission to manage payments and orders in Payments.
  • You don't need an online payment provider connected: manual methods work on their own.
  • Decide how you'll give customers the instructions (for example, your bank details for a transfer, or "pay the courier").
Where to find it

Payments › Integrations › Manual Payment Methods

Step by step

Create the manual method

  1. Open Payments › Integrations and go to Manual Payment Methods.
  2. Choose Cash on Delivery or create a Custom Payment Method (for example, "Bank transfer" or "Zelle").
  3. Fill in the payment instructions and the message the customer sees (optional fields).
  4. Enable the method for the online store and/or order forms. It only shows at checkout where it's enabled.
  5. Click Save.

Record the payment you received

  1. When the customer pays (on delivery, by transfer…), open Payments › Orders and click the order.
  2. Click Collect Payment.
  3. Choose the payment mode from the list and, optionally, add a note.
  4. Mark the order as paid. The transaction status will reflect the chosen mode.

Tips

  • You can have cash on delivery and custom methods enabled at the same time.
  • Combine it with pickup in store: the customer chooses pickup and pays at the counter.

Common problems

  • The manual method doesn't show at checkout → It isn't enabled for the online store (or for order forms). Go back to Payments › Integrations › Manual Payment Methods and enable it.
  • It doesn't show when there's a subscription in the cart → Manual methods aren't available for orders with recurring products. Those can only be paid online.
  • It doesn't show when there's a digital product → Cash on delivery isn't available when the order includes digital products.
  • I marked an order as paid by mistake → Once marked as paid, an order can't be reverted. Double-check before collecting payment.

Frequently asked questions

Does the Collect Payment button apply to every order?

No. It only appears on orders placed with a manual payment method. Orders paid online already come in as paid.

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