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How to offer pickup in store instead of shipping

Go to Payments › Settings › Shipping & Delivery › Pickup & Store, create a pickup location with address, instructions, preparation time, cost and taxes, and enable it. At checkout, customers can then choose Pickup in Store and the shipping section disappears.

Updated on

Before you start

  • You need permission to manage Payments settings.
  • Have the full address of each store or pickup location and the instructions for customers (hours, counter, what to bring).
  • Pickup applies to physical products only.
Where to find it

Payments › Settings › Shipping & Delivery › Pickup & Store

Step by step

  1. Open Payments, click Settings, then Shipping & Delivery.
  2. Open Pickup & Store and create a pickup location.
  3. Enter a valid address (this becomes the order's shipping address).
  4. Add the pickup instructions customers should follow.
  5. Set the preparation time for orders.
  6. If you charge for pickup, enter the cost and configure the applicable taxes.
  7. Enable the pickup location and save.
  8. Repeat for other stores if you have more than one location. Then preview the store checkout and confirm the Pickup in Store option appears.

Tips

  • When a customer chooses pickup, the Shipping Details section disappears from checkout; the billing address is still requested.
  • Pickup cost and taxes are included in the total the customer sees before paying.
  • After purchase, the chosen location, address and charges stay on the order in Payments › Orders, in transactions, on receipts, and are available as custom values in workflows.
  • Combine it with a manual payment method so customers can pay at the counter.

Common problems

  • Pickup in Store doesn't show at checkout → No pickup location is enabled. Create one or enable the existing one; disabled locations aren't shown to customers.
  • The customer chose pickup but still sees the billing address → That's expected: the billing address is always requested on pickup orders.
  • The pickup cost isn't showing → Check that you entered the cost on the pickup location and that the location is enabled.
  • A physical upsell went to the wrong address → Physical product upsells keep the pickup location address; digital ones use the billing address.

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