Communities
Groups with posts, channels and events for your customers.
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- How gamification works: levels, points, leaderboard and rewardsEvery like a member gets on a post or comment is worth 1 point, and points move them up through 9 fixed levels. Under the group's Settings › Gamification & Rewards you can rename the levels, write up to 3 rewards and turn on the leaderboard.
- How to add courses to the group's Learning tabInside the group, open the Learning tab, click + Add Course, pick a course already built under Memberships › Courses and set who sees it (all members, certain levels only, for sale, or unlocked over time). Members get an email and take the course without leaving the community.
- How to ban members and review reported contentUnder the group's Members, click the three dots next to the person and choose Ban from group: they're out and can't rejoin. To see what members have reported, open Settings › Reported content and choose Keep or Remove for each post or comment.
- How to charge for access to a group (one-time payment or subscription)Inside the group, go to Settings › Subscriptions, click Add new price, choose One-time or Recurring (with trial days and a monthly or annual billing period), click Add and save. The price shows in the group description and anyone who wants in pays before requesting access.
- How to create channels in a group (public, private and announcement)Inside the group, click + Add Channel in the left panel, give it a short name, a description and an icon or emoji, then click Create Channel. Turn on Make this Channel Private to limit it to chosen members, or enable Announcement Channel so only admins can post.
- How to create events on the community calendarInside the group, open the Events tab and click Create Event. Fill in the title, description, image, date and time, the meeting link or address, choose one-time or recurring, who can see it and whether it's free or paid, turn on reminders and save. Members register and add the event to Google or iCal.
- How to invite members to a group and set rolesInside the group, click Invite Members and copy the invite link or send an email invite (with or without admin privileges). To change someone's role, go to Members, click the three dots next to their name and pick Admin or Contributor; the same menu lets you remove a member.
- How to make a group private and approve join requestsInside the group, go to Settings › Details, switch to Private and save. From then on, anyone who wants in clicks Request to Join and the request appears under Members › Requested, where you approve or decline it. Under Settings › Member Questions you can require up to 3 answers before approving.
- How to post in a group and pin a post to the topInside the group, open the channel, write a title and body, attach images, videos, PDFs or a video link, and click Post. To keep it at the top of the channel or the home timeline, click the post's three dots and choose Pin; to take it off the top, choose Unpin.
- What a community is and how to create your first groupA community is a private or public space where your customers talk in channels, take courses and join events. Go to Memberships › Communities, click Create Group, give it a name, URL and description, choose public or private and save. Then add your branding and, if you like, connect your own domain.